CHIMBA Tote bag

Due to the nature of our products, coffee purchases are non-returnable and non-refundable.

Apparel and accessories can be returned within 14 days of receiving your order, provided they are unused, unworn and returned in their original condition and packaging.

Return shipping costs are the responsibility of the customer.

Once the returned item has been received and inspected, the refund will be processed using the original payment method.

If you receive a damaged or incorrect item, please contact us as soon as possible so we can assist you.

Orders are typically delivered within 2–3 business days in Switzerland and within 3–5 business days for international destinations.

Shipping costs are clearly displayed at checkout. Free shipping applies from CHF 50 in Switzerland and from CHF 70 for selected international destinations.

Each order is prepared and handled with care. During periods of high demand, delivery times may vary slightly.

Please make sure your shipping information is accurate and complete. We cannot be held responsible for delays or non-delivery caused by incorrect or incomplete details.

If your order has not arrived within the expected delivery window, please contact us and we will do our best to help.

For any questions regarding your order, you can contact us at info@chimba.ch